Legal

Privacy Policy

Just Incredible Communications · JIC Agents · Last updated October 14, 2026

Who we are

JIC Agents is a phone-answering service operated by Just Incredible Communications (“JIC,” “we,” “us”). The public site is https://jicagents.com. Privacy questions go to support@jicagents.com.

Information we collect

• Contact and account details a business gives us: name, business name, email, phone numbers, addresses, hours, and who is on the team.
• Information callers provide during a call: name, callback number, reason for the call, and any other details that business asked us to collect.
• Call records the business’s account stores, such as the time of the call, duration, a summary, and, when enabled, a transcript.
• Text-message consent: the mobile number, the fact that the box was checked, and the date we recorded that choice.
• Technical data such as browser type and pages visited on this website.

How we use it

We use this information to answer and route calls, take messages, show a business its own portal, send the notifications that business asked for, respond to support requests, and keep the service secure. We do not sell personal information.

Text messaging

If you check the SMS consent box on our demo form, or a business checks it for a staff mobile number, we may text that number about the request or about caller messages and on-call handoffs.

• Program name: JIC Agents
• Message frequency varies by call volume and the preferences that business set.
• Message and data rates may apply.
• Reply STOP to opt out. Reply HELP for help, or email support@jicagents.com.
• Consent is not required to request a demo, to be a customer, or to use the phone service. The box is not pre-checked.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with vendors who transmit the messages or host the service on our behalf.

Who we share it with

We share information with service providers that place and carry phone calls, deliver text messages, host this website, and store account data. They may use it only to perform those services. We may also share information if the law requires it, or with the business whose line the call was for, because that business is the one the caller contacted.

A business using JIC Agents is responsible for the caller information it asks us to collect and for how its own staff use the portal.

How long we keep it

We keep account and message records for as long as the business has an account, and then for a limited period needed for support, billing disputes, and legal obligations. A business can ask us to delete a message or a staff number. Opting out of texts does not by itself delete a call record the business is keeping.

Security

We use reasonable administrative and technical safeguards, including sign-in for the client portal. No method of storage or transmission is perfectly secure.

Your choices

• Text STOP to the number that texted you to stop SMS messages.
• Email support@jicagents.com to ask what we hold about you, to correct it, or to ask us to delete it, subject to records we must keep.
• A caller can also ask the business they called. That business controls its own account.

Children

This service is for businesses. We do not knowingly market to children or build profiles of children. A medical or family business may store a message a parent or guardian left about a child. That record belongs to the business’s account.

Changes

If we change this policy, we will post the new version on this page and change the date above. The page is public. No account is required to read it.

See also our Terms & Conditions.