Legal

Terms & Conditions

Just Incredible Communications · JIC Agents · Last updated October 14, 2026

Agreement

These terms cover the JIC Agents website and phone-answering service operated by Just Incredible Communications. By using the site, submitting the demo form, or using a client account, you agree to these terms and to the Privacy Policy. If you are accepting for a business, you confirm you can bind that business.

The service

JIC Agents answers inbound calls for a business, uses the facts that business provided, takes messages, and can transfer a call when that business has given a transfer number and the rules say to transfer. Connected workflows, scheduling, and other tools are only available when that business has set them up. We do not promise a particular carrier, a particular voice, or uninterrupted service.

Your responsibilities

• Give accurate hours, locations, and answers. The agent is not allowed to invent facts that were not provided.
• Tell callers what your business is required to tell them, including that an assistant may answer.
• Do not use the service for unlawful calls, harassment, or to collect information you are not allowed to collect.
• Keep portal sign-in details private and decide which teammates may see messages.

SMS program terms

Program name: JIC Agents. Operated by Just Incredible Communications. Support: support@jicagents.com.

• What the messages are. Demo and setup follow-up when you ask for a walkthrough and check the box. For a business account, notifications about messages taken, callback requests, and on-call handoffs to mobile numbers that business added and opted in.
• Frequency. Varies. A quiet day may produce no texts. A busy day may produce several.
• Cost. Message and data rates may apply. JIC Agents does not charge a per-text fee on the recipient’s phone bill. Carrier fees are between you and your carrier.
• Opt-in. The consent box is not checked for you. Checking it is optional. You can request a demo or use the answering service without agreeing to texts.
• Opt-out. Reply STOP to cancel. You may also email support@jicagents.com and ask us to remove a mobile number. A business can uncheck consent in its portal.
• Help. Reply HELP, or email support@jicagents.com.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not sold or shared for third-party marketing.

Calls

Calls may be handled by an automated assistant. A business can choose what the assistant may say and when a person should be notified. Do not use the assistant to give medical, legal, or financial advice unless a qualified professional has supplied the exact language and your business is allowed to use it. Emergency callers should contact local emergency services. The assistant is instructed to say so when a concern sounds like an emergency.

Accounts and portal

The client portal is for the business and the people it invites. We may suspend access if sign-in is abused or if a bill that was agreed in writing goes unpaid. You may export or ask for a copy of your messages by emailing support.

Fees

Website prices and calculators are planning sketches, not a quote, unless we confirm them in writing. The fee, minutes, and what is included are whatever you and JIC agree before service starts. Either side may stop a month-to-month arrangement as that agreement describes.

Customer data

The business owns the caller information collected for its lines. We use it to provide the service, as described in the Privacy Policy. You give us permission to process that information for that purpose, including through vendors who carry calls, deliver texts, and host the product.

Disclaimers

The service is provided as available. We do not guarantee that every call will be answered, that a transfer will connect, or that a text will arrive. To the fullest extent the law allows, Just Incredible Communications is not liable for lost profits, missed appointments, or indirect damages, and any direct liability is limited to the fees you paid for the service in the three months before the claim.

Changes and contact

We may update these terms by posting a new version on this page. This page is public and does not require a login.

Just Incredible Communications · JIC Agents
support@jicagents.com
https://jicagents.com